Service delivery performance for the Ontario Public Service

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Description:
The OPS CSS are service commitments that you can expect when accessing government services by: * telephone * in-person visits * e-mail * regular mail * fax * government websites Where tracking systems were not available, sampling and mystery shopping was used to estimate results. *[CSS]: Common Service Standards *[OPS]: Ontario Public Service Les normes communes de service de la FPO sont des engagements auxquels vous pouvez vous attendre lorsque vous vous adressez aux services gouvernementaux par l'un ou l'autre des moyens suivants : * telephone * en personne * courriel * poste * telecopieur * sites Web du gouvernement Lorsque des systemes de suivi n'etaient pas disponibles, l'echantillonnage et les enquetes mysteres ont ete utilises pour estimer les resultats. *[FPO]: fonction publique de l’Ontario
Source Repository:
Ontario Data Catalogue
Publisher(s):
Treasury Board Secretariat
Access:
Public
License:
Open Government Licence – Ontario https://www.ontario.ca/page/open-government-licence-ontario
URL:
https://data.ontario.ca/dataset/4e92a8c7-7ada-4931-b2be-602c3bfbb0df
Publication date:
2020-01-11
Keywords (EN):
Government and Finance, Government
Keywords (FR):
Gouvernement et finances, Gouvernement

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Citation

APA Citation:
Service delivery performance for the Ontario Public Service. (2020). [Data set]. Ontario Data Catalogue. https://data.ontario.ca/dataset/4e92a8c7-7ada-4931-b2be-602c3bfbb0df
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