The data provides a summary of requests for service that require action by City staff. Data is presented by ward and shows the responsible City department and service request description. Service Requests may be received from citizens through the following Channels:
• 311 Contact Centre
• Client Service Centres
• 311 Email
• Web-based Self- Service portal
Accuracy: Please note that system updates and data extraction practices changed facilitating a cleaner more meaningful dataset from 2016 forward.