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2021 Street Needs Assessment Results
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2022-09-30 The Street Needs Assessment (SNA) is a survey and point-in-time count of people experiencing homelessness in Toronto conducted in April, 2021 led by the City’s Toronto Shelter and Support Services (TSSS) in collaboration with community partners in the homelessness sector. The results provide a snapshot of the scope and profile of people experiencing homelessness in Toronto and give people experiencing homelessness a voice in the services they need to find and keep housing. The 2021 SNA is the City's fifth count and survey of people experiencing homelessness in Toronto and was part of a coordinated point-in time count conducted by communities across Canada and Ontario. The 2021 results provide critical data needed to understand the impact of the pandemic on homelessness, and to understand broader service needs of people experiencing homelessness in Toronto. The results of the 2021 Street Needs Assessment were summarized in a report and key highlights slide deck the can be found [here]( https://www.toronto.ca/city-government/data-research-maps/research-reports/housing-and-homelessness-research-and-reports/). The 2021 SNA involved a 34 core question survey completed by 2,629 individuals staying outdoors and in encampments, in City-administered shelters and shelter hotels (including COVID-19 response sites and the isolation/recovery site), 24-hour respite sites (including 24-hour women’s drop-ins and winter services in operation), as well as provincially-administered Violence Against Women shelters. The SNA does not include people who are experiencing hidden homelessness, such as people who are temporarily staying with others. Surveys in indoor shelter locations were conducted over a period of one week (April 19-23, 2021) and the outdoor survey was conducted on April 27, 2021. This dataset includes the SNA survey results; it does not include the count of people experiencing homelessness in Toronto. Information about the count can be found in the results [report](https://www.toronto.ca/legdocs/mmis/2021/ec/bgrd/backgroundfile-171729.pdf).
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Central Intake calls
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2022-07-11 If you are in need of emergency shelter space, please call the City of Toronto’s Central Intake line at 416-338-4766 or 1-877-338-3398. This catalogue entry provides two data sets related to calls to Central Intake. Central Intake is a City-operated, 24/7 telephone-based service that offers referrals to emergency shelter and other overnight accommodation, as well as information about other homelessness services. These two data sets provide information about calls received by Central Intake, the outcomes of those calls, and the number of individuals who could not be matched to a shelter space each day. The first, **Central Intake Service Queue Data**, provides counts of the number of unique individuals who contacted Central Intake to access emergency shelter but were not matched to a shelter space. Generated through Central Intake caseworkers' use of the City's Shelter Management Information System (SMIS), the data are reported as a count for every operational day. The SMIS service queue for Central Intake records when a bed is requested for a caller seeking a shelter space. Those callers who could not be matched to an available space that suits their needs at the time of their call remain in the queue until they can be provided a referral or until the closeout process at the end of the night (i.e. 4:00 a.m.). Service Queue data combines data exported from the Central Intake service queue at 4:00 a.m., with manually coded outcome data based on the review of each individual's SMIS records for the day. SSHA began collecting data on how many people remain unmatched in the service queue over a 24 hour period at the beginning of November 2020. Given the manual nature of the preparation of the data in this data set, this file will be updated on a monthly basis. Data will be reported separately for every operational day in that month. The second data set, **Central Intake Call Wrap-Up Codes Data**, provides counts of calls answered by Central Intake, classified by the nature of the call. When a call is handled by a caseworker at Central Intake, the caseworker assigns a wrap-up code to the call. This tracking allows for analysis of call trends. Central Intake uses 13 distinct wrap-up codes to code the calls they receive. This data set provides a daily summary of the number of calls received by each call wrap-up code. The data are manually retrieved from the City's call centre database reports. Given the manual nature of the preparation of the data in this data set, this file will be updated on a monthly basis. Data will be reported separately for every operational day in that month. Please note that while the wrap-up codes provide information related to the volume and type of calls answered by Central Intake, the data do not track requests made by unique individuals nor the ultimate outcomes of referrals. Please also note that the previews and Data Features below only show information pertaining to the Central Intake Call Wrap-Up Codes Data dataset.
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Hostel Services: Homeless Shelter Locations
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2019-07-23 See the Readme file: Emergency Shelters Locations Readme.xls The data set is a point file that contains the location of the shelters within the City of Toronto, maintained by Hostel Services. This is a City-wide GIS point file that shows the locations of the shelters within the City of Toronto. The dataset is a City-wide GIS point file and is best utilized when overlaid with City's Street Centreline file.
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Shelter Profile Information
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2019-07-23 * **SHELTER AND SECTOR -** Shelter names grouped by sector (shelter type) * **WARD LOCATION -** Number of ward in which shelter is located * **COMMUNITY COUNCIL -** Community council identified by former Municipality (TORONTO EAST YORK - TEY) (NORTH YORK - NY) (SCARBOROUGH -SC) (ETOBICOKE YORK - EY) * **HOURS OF OPERATION** \- includes access to day programs (24/7) or overnight only (ON) * **SERVICE CONTRACT -** Enhanced Case Management (ECM) or Basic Support Services (BSS) * **EMERGENCY (ES) AND/OR TRANSITIONAL SHELTER (TS) -** Shelter is Emergency Shelter (ES) or Transitional Shelter (TS) * **MULTI-SERVICE/SITE SHELTER (MSC) OR STAND-ALONE (SA) -** Shelter is either MultiService/Site Shelter or Stand-Alone facility * **CITY LEASED FACILITY -** MARKET RENT (MR) OR BELOW MARKET RENT (BMR) (entered for City-leased facilities only) - market rent or below_market rent * **2011 RECOMMENDED PER DIEM RATE -** Recommended per diem rate for 2011 The dataset has been collected and made public to Council and on the City's Web Site.
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Toronto Shelter System Flow
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2021-11-15 The City of Toronto funds and operates services dedicated to people experiencing homelessness in Toronto. The overnight services, including emergency shelters, respites, and other allied services (including hotel/motel programs and warming centres), use the Shelter Management Information System (SMIS) to intake people who are accessing these services into their programs. The Shelter System Flow data shares information about people experiencing homelessness who are entering and leaving the shelter system each month, including the number of unique people who have used the shelter system at least one time in the past three months and are considered to be actively experiencing homelessness (ie; they were not discharged to permanent housing). This information provides insight into who is experiencing homelessness and how the City's system is functioning. It will also help measure progress towards the vision of reducing homelessness in Toronto to rare, brief, and non-recurring instances. Over time, the data will be expanded to capture more people, such as people sleeping outdoors and people using overnight homelessness services that are not funded by the City of Toronto to provide more comprehensive picture of all people experiencing homelessness in Toronto. Based on the most recent Street Needs Assessment, we anticipate that approximately 18 per cent of people experiencing homelessness in Toronto are not currently reflected in this data.
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2018 Street Needs Assessment Results
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2019-07-23 The Street Needs Assessment (SNA) is a survey and point-in-time count of people experiencing homelessness in Toronto on April 26, 2018. The results provide a snapshot of the scope and profile of the City's homeless population. The results also give people experiencing homelessness a voice in the services they need to find and keep housing. The 2018 SNA is the City's fourth homeless count and survey and was part of a coordinated point-in-time count conducted by communities across Canada and Ontario. The <a href="https://www.toronto.ca/city-government/data-research-maps/research-reports/housing-and-homelessness-research-and-reports/%20">results of the 2018 Street Needs Assessment were summarized in a report</a> and key highlights slide deck. During the course of the night, a 23 core question survey was completed with 2,019 individuals experiencing homelessness staying in shelters (including provincially-administered Violence Against Women shelters), 24-hour respite sites (including 24-hour women's drop-ins and the Out of the Cold overnight program open on April 26, 2018), and outdoors. The SNA includes individuals experiencing absolute homelessness but does not capture hidden homelessness (i.e., people couch surfing or staying temporarily with others who do not have the means to secure permanent housing). This dataset includes the SNA survey results; it does not include the count of people experiencing homelessness in Toronto. The SNA employs a point-in-time methodology for enumerating homelessness that is now the standard for most major US and Canadian urban centres. While a consistent methodology and approach has been used each year in Toronto, changes were made in 2018, in part, as a result of participation in the national and provincial coordinated point-in-time count. As a result, caution should be made in comparing these results to <a href="https://open.toronto.ca/dataset/street-needs-assessment-results/">previous SNA survey results</a>. Key changes included: administering the survey in a representative sample (rather than census) of shelters; administering the survey in all 24-hour respite sites and a sample of refugee motel programs added to the homelessness service system since the 2013 SNA; and a standard set of core survey questions that communities were required to follow to ensure comparability. In addition, in 2018, surveys were not conducted in provincially-administered health and treatment facilities and correctional facilities as was done in 2013. The 2018 survey results provide a valuable source of information about the service needs of people experiencing homelessness in Toronto. This information is used to improve the housing and homelessness programs provided by the City of Toronto and its partners to better serve our clients and more effectively address homelessness. Visit <a href="https://www.toronto.calcity-government/data-research-maps/research-reports/housing-and-homelessness-research-and-reports/">https://www.toronto.calcity-government/data-research-maps/research-reports/housing-and-homelessness-research-and-reports/</a>
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Daily Shelter Occupancy
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2019-07-23 The data set provides a listing of all the active shelters serving the City of Toronto area. Included in the dataset is the name of the shelter, program name, sector served (i.e. men, women, youth, families) addresses, funded program capacity, and the number of people that occupied those spaces at 4:00 AM the next morning. For example, the occupancy count of January 1st would be taken on January 2nd at 4 AM. The reporting in this dataset has now been updated as a new open data set. This updated data set includes all overnight service programs administered by the Shelter, Support and Housing Administration division (e.g. 24-hour respites and COVID-19 hotel shelter programs) rather than just shelter programs. This new data set can be found [here](https://open.toronto.ca/dataset/daily-shelter-overnight-service-occupancy-capacity/). __Note :__ For reasons of confidentiality, information regarding Violence Against Women shelters are removed from the dataset. __Please also note :__ During the COVID-19 pandemic response, shelter programs have undergone significant change. This dataset includes capacity data which are based on pre-existing funding arrangements with shelter providers, rather than the available capacity in the current COVID-19 circumstances. As programs implement physical distancing measures in their facilities, changes to program capacities often took some time to be reflected in this dataset. We advise users not to rely on capacity data to interpret current bed availability.
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Daily Shelter & Overnight Service Occupancy & Capacity
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2021-06-28 This data set provides a daily list of active overnight shelter and allied services in the Toronto Shelter and Support Services division's Shelter Management Information System (SMIS) database. The data provides daily updated information about shelter and overnight service programs administered by TSSS including the program's operator, location, classification, occupancy and capacity. This reporting revises and updates the approach taken in the [Daily Shelter Occupancy data set] (https://open.toronto.ca/dataset/daily-shelter-occupancy/), starting with the current year data for 2021. This new data set includes the following revisions: * __Overnight service type:__ The previous data set only reported on shelter programs, now all overnight service types where occupancy is tracked in SMIS are included. * __Capacity type:__ Programs are categorized in this data set as having either bed based or room based capacity. Bed based capacity is typically applicable for programs with common sleeping areas, while room based capacity is typically applicable for family programs and hotel programs where sleeping rooms are not shared by people from different households. This change prevents over reporting of capacity in room based programs. * __Two measures of capacity:__ This data set provides information about two measures of capacity. __Funding__ capacity reports the number of beds or rooms that a program is intended to provide. This is also the capacity measure provided in the previous Daily Shelter Occupancy data set. There are a number of reasons why beds or rooms may be temporarily out of service, including maintenance, repairs, renovations, outbreaks or pest control, so a second capacity measure is also included in the reporting. __Actual__ capacity reports the number of beds or rooms in service and showing as available for occupancy in the Shelter Management Information System at time of reporting. The previous data set reported only funding capacity, but actual capacity is a more effective capacity measure to assess program occupancy rates. ### Definitions Definitions for each field in the data set are provided under data features. Additional definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the [Housing Stability Service System Overview](https://www.toronto.ca/city-government/data-research-maps/research-reports/housing-and-homelessness-research-and-reports/housing-stability-service-system-map-and-terms/) web page.
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Fatal and non-fatal suspected opioid overdoses in the shelter system
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2021-06-09 This data set shows the number of fatal and non-fatal suspected opioid overdose incidents in emergency shelters, shelter-hotels, and 24-hour respite sites in each quarter, starting in the first quarter of 2018. Fatal incidents are identified by the Ontario Office of the Chief Coroner, and non-fatal incidents are identified by Toronto Paramedic Services. Where location-specific data is provided, only locations where fatal or non-fatal incidents occurred are included.
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Drop-In Locations (Toronto Drop-In Network Members - TDIN)
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2019-07-23 See the Readme file: Drop-In Locations (TDIN Members) Readme.xls This data set contains the locations of drop-in centres within Toronto that are members of the Toronto Drop-In Network. The Toronto Drop-In Network (TDIN) is an active coalition of drop-in centres working with people who are homeless, marginally housed or socially isolated in Toronto. Our Network includes drop-ins of all sizes and diverse philosophies serving men, women, youth, seniors and families. Member agencies are located throughout the City of Toronto. The dataset is a City-wide GIS point file and is best utilized when overlaid with City's Street Centreline file.
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2013 Street Needs Assessment Results
Toronto Shelter & Support Services
tsssdata@toronto.ca — 2019-07-23 The Street Needs Assessment survey was conducted by City staff, community partner agencies and volunteers on April 17th, 2013. Just under two thousand individuals experiencing homelessness provided responses. Respondents were surveyed outdoors, in shelter locations, health and treatment facilities and correctional facilities. The results of the 2013 Street Needs Assessment were summarized in a staff report and a statistical results report, approved by Council in October 2013. The 2013 Street Needs Assessment was undertaken at Council&rsquo;s request to better understand the evolving nature of homelessness in Toronto, and the most effective ways to target services in order to address the needs of people experiencing homelessness. The Street Needs Assessment includes a point-in-time estimate of Toronto's homeless population as well as a survey administered to almost two thousand homeless respondents in indoor and outdoor sites.

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